EVA Air Global Website_English_Evergreen Club_Reward Program

How to Order a Ticket Award

All award reservations can be made through any EVA Air Reservation Office.
The member or authorized designee with valid and sufficient Electronic Miles under a same Evergreen Club membership can go to any EVA Air office during office hours to issue an award ticket (with the except of airport ticket counters).
By logging into the Evergreen Club account online, members can make reservations, change itineraries and issue Award Tickets. Please note that the award reservation on the EVA website can only apply to the same international gateway and non-stopover round trip on EVA Air's or UNI Air's flights.
When members make an award reservation, please ensure there are sufficient and valid Electronic Miles for an award ticket and provide the intended class. Please also state the booking code of the issued award ticket that you are holding when you want to change the itineraries. Booking code for an award free ticket are as follow:

Airlines Award Tickets Class Booking Code
Ticket Validity

EVA Air
Super Business Class / Premium Laurel Class D One Year

Evergreen Deluxe Class / Elite Class W
One Year

Economy Class I
One Year

Continental Airline
First Class I
One Year

Economy Class X
One Year

UNI Air
Domestic
Business Class D
Six Months

Economy Class W
Six Months

UNI Air
(Within Asia)
Business Class D
One Year

Economy Class I
One Year

Please notify any of our local ticket offices in advance and allow yourself some extra time, as the system requires 5 working days to process your application.
An award ticket is valid for one year from the date on which it was issued. (Exception:UNI Air's domestic award ticket is valid for 6 months from the date it was issued)

An award ticket can be changed as follows:

Item	Entirely unused award ticket	Partially used award ticket
Change of name	Not permitted	Not permitted
Change of routing	Permitted (note1)	Not permitted
Change of booking class	Permitted (note1)	Not permitted
Change travel date to "Peak Period"	Permitted (note1)	Not permitted
Refund	Permitted (note2)	Permitted (note3)

Note 1: A service fee of US$50.00 will be applied to any change. Any mileage differences will not be
              returned back to member's account if the reissued award ticket requires fewer Electronic
              Miles than the original itinerary. Additional Electronic Mileage may be collected if the award
              ticket is requested for reissue. If the Electronic Miles used for the original award ticket
              had expired when the ticket is reissued, then that same number of Electronic Miles equal to
              those that have expired will be collected. The validity of the re-issued ticket is the same as the
              validity of the original issued ticket.
Note 2: Upon request, EVA Air can refund taxes and surcharges on an unused award ticket and
              converted back into Electronic Miles if still valid. A service fee of US$50.00 will be applied.
Note 3: Upon request, EVA Air can refund taxes and surcharges on partially used award ticket, but
              it cannot be converted back into Electronic Miles.

The award ticket holder is responsible for all taxes and surcharges.(payable by credit card or cash only)
EVA Air will not provide a free hotel accommodation or day rest service or shuttle bus service to an award ticket holder.
Upon request, EVA Air can refund taxes and surcharges on an unused or partial used award ticket, but it cannot be converted back into Electronic Miles.
If an award ticket is lost, it cannot be replaced.
Award tickets cannot be used with the EVASION program or UNI Holidays program.
An award ticket holder cannot obtain a seat/class upgrade by paying the fare difference.
Diamond, Gold and Silver Card holders using award tickets can enjoy all the exclusive privileges that accompany each Evergreen Club membership level. Diamond Card members, however, cannot use the guaranteed booking privilege in conjunction with an award ticket.
EVA Air and its partner airlines reserve the right to restrict departure dates and the number of free award ticket holders on any one flight.

Requirements for ordering EVA Air Award Tickets

1.Regular Period requirements for ordering Award Tickets

               Class
Economy Evergreen Delux
Elite Class
Super Business
Premium Laurel Class

Asia Pacific

Between Taiwan &
Hong Kong / Macau /
Mainland China　

35,000 Miles
---
         50,000 Miles

Within Asia

35,000 Miles
40,000 Miles
         50,000 Miles

Between Asia & Oceania
100,000 Miles ---
        135,000 Miles

America

Between Asia & America
100,000 Miles 110,000 Miles
      135,000 Miles

Europe

Between Asia & Europe
100,000 Miles 110,000 Miles         135,000 Miles

2.Peak Period requirements for ordering Award Tickets

                 Class
Economy Evergreen Delux
Elite Class Super Business
Premium Laurel Class

Asia Pacific

Between Taiwan &
Hong Kong / Macau /
Mainland China

75,000 Miles
---
        100,000 Miles

Within Asia

75,000 Miles
80,000 Miles
        100,000 Miles

Between Asia & Oceania
150,000 Miles ---         180,000 Miles

America

Between Asia & America
150,000 Miles 165,000 Miles         180,000 Miles

Europe

Between Asia & Europe
150,000 Miles 165,000 Miles         180,000 Miles

* If any travel date is during the Peak Period, the award ticket needs to be issued by the
"Peak Period Requirements for Ordering Award Tickets" standard.
* If there is a surface sector between Hong Kong/Macau/Mainland China and Asia (Eg. TPEHKG//BKKTPE),
the requirements for ordering award tickets and peak period " Within Asia" is applied.

Peak Period

Route 2009 2010

Between Taiwan &
Hong Kong/Macau/
Mainland China　 JAN21-JAN31
JUN25-JUL10
SEP25-OCT12 FEB09-FEB19
JUN25-JUL10
SEP25-OCT12

Within Asia

JAN01-JAN06
JAN21-JAN31
JUN21-AUG20
DEC15-DEC31

JAN01-JAN06
FEB09-FEB19
JUN21-AUG20
DEC15-DEC31

From Asia to America
(*Note1)

JAN01-JAN10
JAN21-JAN31
JUN21-AUG20

JAN01-JAN10
FEB09-FEB19
JUN21-AUG20

From America to Asia
(*Note2)

JAN21-JAN31
JUN01-JUL15
DEC10-DEC26

FEB09-FEB19
JUN01-JUL15
DEC10-DEC26

Within Asia & Europe

JAN01-JAN10
JAN21-JAN31
JUN25-JUL31
AUG20-SEP10
DEC11-DEC25

JAN01-JAN10
FEB09-FEB19
JUN25-JUL31
AUG20-SEP10
DEC11-DEC25

Within Asia & Oceania

JAN04-JAN31
JUN19-AUG15

JAN04-JAN25
FEB09-FEB19
JUN19-AUG15

*Note1: Award Tickets with outbound flight from Asia to America need to refer to the peak periods.
*Note2: Award Tickets with outbound flight from America to Asia need to refer to the peak periods.

Please note:

Not applicable routes:
1. Charter flight route (except scheduled charter flight routes between Taiwan and Mainland China).
2. Some code-shared routes with partner airlines. Eg:Taipei-Nagoya and Taipei-Tokyo routes code-shared with All Nippon which are operated by All Nippon.
3. Taiwan connecting domestic flight. (Eg:Taiwan Taoyuan International Airport to Kaohsiung International Airport flight and vice versa.)
No additional miles are required when travel on International flight and connect Taiwan Taoyuan International Aiport to Kaohsiung International Airport and vice versa.
In addition to the turnaround point, one free stopover is allowed for each trip. Furthermore, only one additional stopover is allowed with additional 20,000 miles upon ticket issue. Intermediate stop or transit in Taipei or Kaohsiung is not permitted for travel wholly within Asia, unless they are the turnaround point. (Example: From Singapore to Hong Kong via Taipei, from Hong Kong to Singapore via Taipei is not allowed.).
Award tickets may be used to travel from a point of origin to the turnaround point and return to the point of origin only. This intermediate stopover point must be within a continuous route between point of origin and point of destination without backtracking.
Use of a different surface sector is permitted at the origination point or turnaround point or at both origination and turnaround points. However, the outward point of departure and the inward point of arrival must be in the same area. The outward point of arrival and the inward point of departure must also be in the same area. However, as an exception, an journey starting from Taiwan to a turnaround point is limited back to Taiwan only. Surface sector is at passenger's own expenses. (Eg1.Area Definition: Asia, Oceanic, America, Europe. Eg2. Permitted Sample:
Permitted:
(A) Singapore/Taipei/Kuala Lumpur.
(B) New York/(x)Taipei/Singapore-/(//)Kuala Lumpur/(x)Taipei/Seattle).
Not permitted:
Taipei-Los Angeles-Taipei-Hong Kong
For travel to or beyond Taipei, mileage deduction is based on standard long haul routes. When different aircraft types are used during the short-haul routes, the class of cabin service cannot be higher than that service on the long haul routes.
Round-trip free tickets with different class service: Mileage deduction will be redeemed according to the higher cost one.
Award tickets may be issued to combine UNI Air international route with EVA Air.

Requirements for ordering Uni Air Award Tickets

Route	Economy	Business
Domestic	25,000 Miles	50,000 Miles
International (Within Asia / Direct Passenger Charter Flight between Taiwan and Mainland China)	Regular Period: 35,000 Miles Peak Period: 75,000 Miles	Regular Period: 50,000 Miles Peak Period: 100,000 Miles

Please note：

Domestic award tickets are only available for a round-trip journey.
International award tickets:
a. Not applicate to charter flight routes (except scheduled charter flight routes
between Taiwan and Mainland China)
b. Award tickets may be issued to combine EVA Air international route with UNI Air.

Blackout Date for Taiwan Domestic Routes：

2009 2010

   JAN21-FEB03                     JAN01-JAN04
   MAY01-MAY04                     FEB10-FEB23
   MAY28-MAY31                     APR02-APR06
           DEC31

Peak Period for International Routes :

Route	2009	2010
Between Taiwan & Mainland China	JAN21-JAN31 JUN25-JUL10 SEP25-OCT12	FEB09-FEB19 JUN25-JUL10 SEP25-OCT12
Within Asia	JAN01-JAN06 JAN21-JAN31 JUN21-AUG20 DEC15-DEC31	JAN01-JAN06 FEB09-FEB19 JUN21-AUG20 DEC15-DEC31

Requirements for ordering Continental Airline Award Tickets

Within the 48 contiguous US states or between the 48 contiguous US states and Canada

Economy

First

35,000 Miles

55,000 Miles

Please note：

Award tickets can be issued after reservations have been confirmed for the entire journey.
Award tickets are only available for a round-trip journey which can include one open-jaw and one en-route stopover point for the entire trip.　
Code-shared routes operated by another airline are not available for award ticket redemption.