- Baggage means such articles, effects and other personal property of a passenger as are necessary or appropriate for wear, use, comfort or convenience in connection with a trip. Unless otherwise specified, it shall include both checked and unchecked baggage.
- We recommend that you pack your belongings in proper suitcases to avoid damage to your luggage or its contents during its transportation.
- In order to prevent troubles at some airports, we suggest that your suitcase do not exceed more than 23kg (50lb), otherwise you may be asked to repack, transfer some of your belonging into different bag or pay an excess fee. Bags over 32kg (70lb) must be repack because it is too heavy for handler to lift. Some special items over 32kg such as medical equipment, mobility aids(electric wheelchairs), pets, musical instruments, sporting equipment, camera equipment or household items should be pre-advised to EVA Air Reservation office and get approval at least 24 hours ahead of departure. Please note that the maximum weight limit refers to one single item and will not affect the baggage allowance or excess baggage charges.
- At the check-in counter, please make sure that your baggage is tagged to the correct flight and destination. The numbers of baggage receipt and your checked baggage should be identical as well.
- All checked baggage must be screening by X-ray. Such security check can be performed either before or after a passenger has finished the check-in process. If this is done beforehand, the passenger will be requested to stand by at the X-ray checkpoint until his/her baggage is clear. If the passenger is not present at the checkpoint, the baggage could be opened for inspection or deny for transportation without passenger’s consent.
- Please remember that a name tag in English format will be helpful if your baggage is lost. It will speed up the airline's ability to locate your baggage. For your convenience, EVA offers blank name tags at the check-in counter for free. You will take sole responsibility for items’ lost and damage if is packed in carton boxes or paper shopping bags. Please do not pack fragile articles, valuable items, important document, medicines, and keys. Airline assumes no liability for loss, damage or delay to certain articles during delivery.
EVA Air’s liability is limited for loss of, damage to, or delay in delivery of any perishable property and baggage with inadequate packing, nor for damage to or damage caused by fragile articles, liquids, or perishables. EVA Air’s liability for the following items is also limited in accordance with the relevant convention governing international air travel: medicines, orthotics (medical support devices), money, jewelry, silverware, negotiable papers, securities, business/personal documents, spirits, books/manuscripts, optics, keys, publications, blueprints, paintings/works of arts, sound reproduction equipment, business samples, artistic items, irreplaceable items, photographs, business equipment, natural fur products, antiques, heirlooms, collectibles, artifacts, precious metals/stones, photographic/audio/video equipment and related items, computer hardware/software and electronic components/equipment…etc. Even though EVA Air does accept the items listed above in checked baggage, EVA Air’s liability may be limited of lost or damages.
Before you pass through immigration, please make sure the following points had been verified:
1. You have correct baggage receipt(s)
2. Your checked baggage has been tagged to the correct destination
3. Your baggage has been screened by X-ray at a security checkpoint and cleared to proceed (Passengers are required to make sure his/her all check-in baggage through X-ray without any problem, e.g. airports in Taiwan)
EVA Air is authorized to inspect your baggage whether you are present or not during baggage examination and can be refused for transport it if you are absent. Baggage that has passed through security-inspection points will be moved to the aircraft loading area by either an automated baggage-handling system or, in some airports or conditions, by baggage handlers. Most baggage is loaded into a special container that requires it to be stacked. If any attachments such as handles or straps are not properly stored, damage could possibly occur to the baggage during the transportation process. You are encouraged to use appropriate baggage and to remove any unfixed or protruding attachments.
EVA Air and its agents will handle all baggage with diligent care. Please understand that baggage might get stained, dented or scratched under certain circumstances during transportation. To minimize the damage, you may choose to wrap your baggage with plastic-film and do not check-in expensive brand-name baggage.
Baggage claim areas
Sequence and priority for unloading the baggage is determined by the cabin class and loading position. Please allow 20-60 minutes for your baggage to be delivered to the claim area. To ensure that you don't take someone else's identical or similar appearance baggage by mistake, before you take it from the baggage carousel , please double-check the tag number on the suitcase if is the same as your baggage receipt. You can click here for baggage clearance information at Taoyuan International Airport(TPE) and Songshan International Airport(TSA) in Taiwan.